D Troubleshooting

D.2.1 Oracle Fusion Middleware Installation and Configuration Log Files

The Oracle Fusion Middleware installer and Fusion Middleware Configuration Wizard create their own sets of log files.

• On a UNIX operating system, the installer writes the following log files:

  • oraInventory_location/logs/installActionstimestamp.log

  • oraInventory_location/logs/oraInstalltimestamp.err

  • oraInventory_location/logs/oraInstalltimestamp.out

  • ORACLE_HOME/install/make.log

• On a Windows operating system, the installer writes the following log files:

  • inventory_location\logs\installActionstimestamp.log

  • inventory_location\logs\oraInstalltimestamp.err

  • inventory_location\logs\oraInstalltimestamp.out

  The default inventory_location value follows:

  %PROGRAMFILES%\Oracle\Inventory
  

• Fusion Middleware Configuration Wizard writes log files in the cfgtoollogs directory in your Oracle home directory.

If you want to access the log files created by the installer, you need to exit it first. The log files are inaccessible if the installer is still in use.

D.2.2 Oracle IRM Key Store Configuration Issues

If the Oracle Information Rights Management (Oracle IRM) key store has not been configured correctly, then issues will occur during creation of a context. If you cannot create a context, check the server log for one of the following errors.

• Missing key store file

  If the key store does not exist, you will see a FileNotFoundException message in the log:

  java.io.FileNotFoundException: C:\IRM\oracle\middleware\user_projects
  \domains\base_domain\config\fmwconfig\irm.jceks (The system cannot find the file specified)
  

• Missing key

  If the key store exists, but the keys are missing, you will see an UnknownKeyException message in the log:

  oracle.irm.engine.content.store.UnknownKeyException: 
  The key oracle.irm.wrap does not exist in the key store 
  C:\IRM\oracle\middleware\user_projects\domains\base_domain\config\fmwconfig\irm.jceks
  

• Missing password

  If the password is missing or incorrect you will see the following exception in the log:

  java.security.UnrecoverableKeyException: Given final block not properly padded
  

D.2.3 Oracle IPM Errors During Attempt to Connect to Oracle UCM 11g

When you attempt to connect Oracle I/PM to an Oracle UCM 11g repository, Oracle I/PM returns errors in these cases:

• If Oracle UCM is installed in a domain that is later extended with Oracle I/PM and you have not restarted the Oracle I/PM Managed Server.

• If the Oracle UCM and Oracle I/PM Managed Servers are configured to run on different machines and you have not performed the manual configuration.

For information about avoiding these errors, see Section 7.1.1.1, "Configuring Oracle Content Server 11g to Work with Oracle I/PM."

D.3.1 Oracle IBR Will Not Run As an Application or Service

Oracle IBR will not run as either an application or a service. If you try to run Oracle IBR from a command line, you receive the following error message:

Error: Cannot read the config.cfg.

D.3.2 Oracle IBR Runs As an Application But Not As a Service

Oracle IBR will run as an application, but it will not run as a service. In some cases, you will receive the following error message when launching the service:

Error 1069: The service did not start due to a logon failure.

D.3.3 Oracle IBR Service Keeps Stopping

The Oracle IBR service will run for a short period of time when started, but then the service fails and stops.

To set up Java options in the intradoc.cfg file:

1. Open the intradoc.cfg file located in the refinery_install_dir\bin directory in a text editor.

2. First, try the following setting:

   JAVA_SERVICE_EXTRA_OPTIONS=-Xrs
   

3. Save your changes to the intradoc.cfg file and restart the Oracle IBR service.

4. If the first change is not successful, re-open the intradoc.cfg file and try the following setting:

   JvmCommandLine=$JAVA_EXE $JAVA_SERVICE_EXTRA_OPTIONS $APPEND_CLASSPATH $CLASSPATH $STARTUPCLASS
   

5. Save your changes to the intradoc.cfg file and restart the Oracle IBR service.

D.3.4 Cannot Log In to Refinery After Installation

When you attempt to log in to a refinery after installation, you get an error similar to the following one:

"Content Server Access Denied
Access denied to Content Server managed resource. Error getting user credentials from proxied user cache. Unable to open file
c:/ucm/cs1/data/users/proxied/ref1/userdb.txt.
 c:/ucm/cs1/data/users/proxied/ref1/userdb.txt contains an invalid path."

D.3.5 Files Intermittently Stuck in GenWWW Status

When Inbound Refinery is run on a Windows Server 2003 system, files intermittently get stuck in GenWWW. There are no conversion errors, and when resubmitted, the files are successfully converted.

D.3.6 Oracle IBR Service Will Not Convert Documents

You are running Oracle IBR as a service, but it will not convert any documents, and the following error message is displayed in the Oracle IBR log:

Unable to convert, native application reported: 'Permission denied'

This error will usually occur when Samba is used, with Oracle Content Server on a UNIX operating system and Oracle IBR on a Windows operating system.

To change DCOM permissions:

1. Launch dcmocnfg.exe to check user permissions for the user running the Oracle IBR service.

2. On the Default Security tab, make sure the domain user is added to Connect, Access, Launch, and Configuration.

3. Restart the Oracle IBR service.