Using HP Service Manager 7.0

You can use the HP Service Manager Connector 11.1.0.1.0 with HP version 7.0 system by customizing few templates.

1. You will need to update both template files:

   ServiceManager_Default_Incident.xsl
   ServiceManager_Default_Incident_AutoClose.xsl
   

   See Customizing Ticket Templates for more information.

2. Change the value of the pre710 variable from false to true. For example:

   • Before:

     <xsl:variable name="pre710">false</xsl:variable>
     

   • After:

     <xsl:variable name="pre710">true</xsl:variable>
     

3. Save each file and reregister the template using the emctl register_template command.

   See Registering Templates for more information.