7 Configuring and Viewing Alerts

Business Transaction Management alerts you when defined performance standards are violated or when conditions you specify are satisfied. This chapter explains how you define and work with service level agreements and conditions. These are powerful tools that enable you to evaluate performance at critical junctures.

This chapter contains the following sections:

• About Alerts

• About Service-Level Agreements

• Defining Service Level Agreements

• Working with SLA Policies

• Monitoring SLA compliance

• SLA Compliance Tab

• Scheduling Service or Endpoint Downtime

• About Conditions

• Working with Conditions

• Viewing Condition Alert Information