Preface

This document provides a brief introduction to the Siebel Management Pack, and describes the value-added features this pack offers. This document also lists the metrics collected for Siebel targets, and describes some troubleshooting tips you can use to resolve monitoring issues.

This Preface contains the following topics:

• Intended Audience

• Documentation Accessibility

• Related Documents

• Conventions

Intended Audience

This book is intended for users of the Oracle Application Management Pack for Siebel (referred to as Siebel pack) to manage Siebel Customer Relationship Management (CRM) applications.

Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

Access to Oracle Support

Oracle customers have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.

Related Documents

For more information, see the following documents:

• Enterprise Manager Cloud Control Quick Start Guide

• Enterprise Manager Concepts Guide

• Siebel 8 System Monitoring and Diagnostic Guide (on the Siebel 8 bookshelf)

• Enterprise Manager Cloud Control Installation Guide

• Enterprise Manager Advanced Configuration

You can access these documents from the Oracle Technology Network:

http://www.oracle.com/technology/documentation/index.html

Conventions

The following text conventions are used in this document: