| Oracle® Database Client Installation Guide 10g Release 1 (10.1.0.2.0) for Windows Part Number B10131-01 |
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View PDF |
| Oracle® Database Client Installation Guide 10g Release 1 (10.1.0.2.0) for Windows Part Number B10131-01 |
|
|
View PDF |
This appendix contains information about troubleshooting.
This appendix contains these topics:
Before performing any of the troubleshooting steps in this appendix, ensure that the system meets the requirements and that you have completed all of the preinstallation tasks specified in Chapter 2, " Oracle Database Client Preinstallation Tasks".
Read the release notes for the product on your platform before installing it. The release notes are available on the Oracle Database Client installation media. The latest version of the release notes is also available on the OTN Web site:
http://otn.oracle.com/documentation/
If you encounter an error during installation:
Do not exit Oracle Universal Installer.
If you clicked Next after you entered incorrect information about one of the installation screens, then click Back to return to the screen and correct the information.
If you encounter an error while Oracle Universal Installer is copying or linking files, then see "Reviewing the Log of an Installation Session".
If you encounter an error while a configuration assistant is running, then see "Troubleshooting Configuration Assistants".
If you cannot resolve the problem, then remove the failed installation by following the steps listed in "Cleaning Up After a Failed Installation".
When Oracle Universal Installer runs on a computer with no Oracle software installed, it creates a directory called:
SYSTEM_DRIVE:\Program Files\Oracle\Inventory\logs
During this first installation and all subsequent installations, Oracle Universal Installer records all of the actions that it performs in a log file in this directory. If you encounter problems during the installation, review the log file for information about possible causes of the problem.
installActionsdate_time.log
If the installation occurred at 9:00:56 A.M. on May 14, 2003, for example, the log file would be named:
installActions2003-05-14_09-00-56-am.log
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Note: Do not delete or manually alter theInventory directory or its contents. Doing so can prevent Oracle Universal Installer from locating products that you install on your system. |
To troubleshoot an installation error that occurs when a configuration assistant is running:
Review the installation log files listed in "Reviewing the Log of an Installation Session".
Review the specific configuration assistant log file located in the ORACLE_BASE\ORACLE_HOME\cfgtoollogs directory. Try to fix the issue that caused the error.
If you see the Fatal Error. Reinstall message, look for the cause of the problem by reviewing the log files. Refer to "Fatal Errors" for further instructions.
Oracle configuration assistant failures are noted at the bottom of the installation screen. The configuration assistant interface displays additional information, if available. The configuration assistant execution status is stored in the installActionsdate_time.log file.
The execution status codes are listed in the following table:
| Status | Result Code |
|---|---|
| Configuration assistant succeeded | 0 |
| Configuration assistant failed | 1 |
| Configuration assistant cancelled | -1 |
If you receive a fatal error while a configuration assistant is running, then you must remove the current installation and reinstall the Oracle software, as follows:
Remove the failed installation as described in "Cleaning Up After a Failed Installation".
Correct the cause of the fatal error.
Reinstall the Oracle software.
To determine whether a silent installation succeeds or fails, see the installActionsdate_time.log file, located in the Inventory directory. If necessary, see the previous section for information about determining the location of the Inventory directory.
A silent installation fails if:
You do not specify a response file
You specify an incorrect or incomplete response file
Oracle Universal Installer encounters an error, such as insufficient disk space
Oracle Universal Installer or configuration assistant validates the response file at runtime. If the validation fails, the silent installation or configuration process ends. Oracle Universal Installer treats values for parameters that are of the wrong context, format, or type as if no value was specified in the file.
If an installation fails, you must remove files that Oracle Universal Installer created during the attempted installation and remove the Oracle home directory. Perform the following steps to remove the files:
Start Oracle Universal Installer as described in "Installing Oracle Database Client".
Click Deinstall Products on the Welcome window or click Installed Products on any Installer window.
The Inventory window appears, listing installed products.
Select the Oracle home that contains the products that you want to remove, then click Remove.
Manually remove the Oracle home directory created during the failed installation.
Reinstall the Oracle software.
