B Oracle Database Companion CD Troubleshooting

This appendix contains information on troubleshooting.

This appendix contains these topics:

Reviewing a Log of an Installation Session
Cleaning Up After a Failed Installation
Alias for the HTML DB Image Directory

B.1 Reviewing a Log of an Installation Session

Oracle Universal Installer creates the SYSTEM_DRIVE:\ORACLE_BASE\ORACLE_HOME\Inventory\logs directory the first time it runs to record an inventory of products that it installs on your system as well as other installation information.

The log file is named installActionsdate_time.log, where date_time is the date and time of the installation. For example, installActions2004-02-14_09-00-56-am.log.

You can also view a list of installed components by clicking Installed Products on any screen of Oracle Universal Installer.

Note:

Do not delete or manually alter the Inventory directory or its contents. Doing so can prevent Oracle Universal Installer from locating products that you install on your system.

The installActionsdate_time.log file contains a log of actions executed during the installation process. This file also records any link errors during installation. Do not delete or alter the installActionsdate_time.log file.

B.2 Cleaning Up After a Failed Installation

If an installation fails, you must remove files that Oracle Universal Installer created during the attempted installation and remove the Oracle home directory. Perform the following steps to remove the files:

Stop the Oracle HTTP Server as described in "Starting, Stopping, or Restarting Oracle HTTP Server".
Insert the CD-ROM labeled Oracle Database Companion CD 10g Release 1 (10.1) Disk 1 of 1 or navigate to the Oracle Database Companion CD location on the Oracle Database 10g release 1 (10.1) DVD-ROM.

When installing from a hard disk, double-click setup.exe.

When installing from the installation media, the Autorun screen automatically appears. If the Autorun screen does not appear, then:
1. Click Start Run.
2. Enter the following:
```
DRIVE_LETTER:\autorun\autorun.exe
```
  The Welcome screen appears.
Click Deinstall Products on the Welcome screen or Installed Products available on any Oracle Universal Installer screen. The Inventory screen appears, listing installed products.

Select any products that you want to remove and click Remove.

Note:

If you have more than one installation on the system, products installed in other Oracle homes appear in the Inventory window. If you select products from other Oracle homes, they are deinstalled.

If you installed Oracle HTTP Server, manually remove the Oracle HTTP Server Oracle home directory used in the failed installation.

B.3 Alias for the HTML DB Image Directory

The Oracle HTML DB configuration assistant defines the alias /i/ for the Oracle HTLM DB image directory. If the alias /i/ is already defined, Oracle HTTP Server uses the first definition of the /i/ alias. If the Oracle HTML DB images do not look correct, do one of the following:

If possible, rename the first instance of /i/ to a different alias name.
Alternatively, copy the images from the ORACLE_BASE\ORACLE_HOME\marvel\images directory to the directory defined by the first /i/ alias.