Oracle® Real Application Clusters Installation Guide 11g Release 1 (11.1) for Microsoft Windows Part Number B28251-02 |
|
|
View PDF |
This appendix provides troubleshooting information for installing Oracle Real Application Clusters (Oracle RAC). The topics in this appendix are:
Silent or Noninteractive Installation Response File Error Handling
Cleaning Up After a Failed Installation
See Also:
Oracle Real Application Clusters Administration and Deployment Guide for additional information about Oracle RAC configuration and deploymentThis section contains these topics:
Oracle Real Application Clusters Installation Error Messages
Performing Cluster Diagnostics During Oracle Real Application Clusters Installations
The following is a list of examples of types of errors that can occur during installation:
Run the command ipconfig /all
. Compare the output of this command with the contents of the C:\WINNT\system32\drivers\etc\hosts
file to ensure that the node IP is listed.
Run the command nslookup
to see if the host is reachable.
time stamp 2005-04-04 14:49:49 is 106 s in the future
Oracle RAC Management Tools Error Messages are in Oracle Real Application Clusters Administration and Deployment Guide.
If Oracle Universal Installer (OUI) does not display the Node Selection page, then perform clusterware diagnostics by running the olsnodes
-v
command from the binary directory in your Oracle Clusterware home, CRS_home\BIN
, and analyzing its output. Refer to your clusterware documentation if the detailed output indicates that your clusterware is not running.
In addition, use the following command syntax to check the integrity of the Cluster Manager:
cluvfy comp clumgr -n node_list -verbose
In the preceding syntax example, the variable node_list
is the list of nodes in your cluster, separated by commas.
Before you try any of the troubleshooting steps in this appendix, do the following:
Check Chapter 1, "Preinstallation Checklist" to make sure that your system meets the requirements and that you have completed all of the preinstallation tasks.
Read the release notes for the product on your platform before installing it. The release notes are available on the Oracle Database installation media. You can find the latest version of the release notes on the Oracle Technology Network Web site:
http://www.oracle.com/technology/index.html
If you encounter an error during installation:
Do not exit Oracle Universal Installer.
If you clicked Next after you entered incorrect information about one of the installation windows, click Back to return to the window and correct the information.
If you encounter an error while Oracle Universal Installer is copying or linking files, see "Reviewing the Log of an Installation Session" for interactive installations or "Silent or Noninteractive Installation Response File Error Handling" for more information.
If you encounter an error while a configuration assistant is running, see the "Troubleshooting Configuration Assistants" section.
If you cannot resolve the problem, remove the failed installation by following the steps listed in the "Cleaning Up After a Failed Installation" section.
During an installation, Oracle Universal Installer records all the actions that it performs in a log file. If you encounter problems during the installation, review the log file for information about possible causes of the problem. By default, the log files are located in the following directory:
SYSTEM_DRIVE:\> Program Files\Oracle\Inventory\logs
Log filenames from interactive installations take the form:
installActionsdate_time.log
For example, if an interactive installation occurred at 9:00:56 a.m. on October 14, 2005, the log file would be named:
installActions2006-10-14_09-00-56AM.log
Note:
Do not delete or manually alter theInventory
directory or its contents. Doing so can prevent Oracle Universal Installer from locating products that you install on your system.To determine whether a silent or noninteractive installation succeeds or fails, check the silentInstallActions
date_time
.log
file, located in DRIVE_LETTER
:\Program Files\Oracle\Inventory\logs
.
If necessary, see the previous section for information about determining the location of the Inventory
directory.
A silent or noninteractive installation fails if:
You do not specify a response file.
You specify an incorrect or incomplete response file.
For example, a common problem is that while all the product-specific data is filled out correctly, the staging area location may be incorrect. If this is the case, check the FROM_LOCATION
variable and make sure that it points to the products.xml
file in the installation media. In the installation media, this products.xml
is in database\stage
.
Oracle Universal Installer encounters an error, such as insufficient disk space.
Oracle Universal Installer or a configuration assistant validates the response file at runtime. If the validation fails, the silent or noninteractive installation or configuration process ends. Oracle Universal Installer treats values for parameters that are of the wrong context, format, or type as if no value was specified in the file.
See Also:
"Reviewing the Log of an Installation Session" for information about interactive installation log filesThis section lists some of the errors that may occur while using Oracle Configuration Manager and provides tips to troubleshoot these errors.
Insufficient Privileges While Running installCCRSQL collectconfig
When you run the installCCRSQL.exe
script, it creates the ORACLE_OCM
user and sets up a job to collect database configuration information. The ORACLE_OCM
user requires EXECUTE
privileges on UTL_FILE
and DBMS_SCHEDULER
for database versions 10g or later, and on the DBMS_JOB
for pre-10g databases. If these privileges are granted to PUBLIC
, the ORACLE_OCM
user inherits these privileges, otherwise these privileges are explicitly granted when the installCCRSQL.exe
script is executed. If the inherited privileges are revoked, the following errors indicating the lack of privileges will be logged in the alert_log
:
ORA-12012: error on auto execute of job 52
ORA-04068: existing state of packages has been discarded
ORA-04063: package body "ORACLE_OCM.package_name" has errors
ORA-06508: PL/SQL: could not find program unit being called
To resolve these errors, you must grant the missing EXECUTE
privilege to the ORACLE_OCM
user.
For database versions 10g and later, grant EXECUTE
privileges on the UTL_FILE
and DBMS_SCHEDULER
packages to the ORACLE_OCM
user by entering the following SQL*PLUS
commands:
SQL> grant execute on UTL_FILE to oracle_ocm; SQL> grant execute on DBMS_SCHEDULER to oracle_ocm; SQL> ALTER PACKAGE oracle_ocm.MGMT_DB_LL_METRICS compile; SQL> ALTER PACKAGE oracle_ocm.mgmt_config compile;
For pre-10g databases, grant EXECUTE
privileges on the DBMS_JOB
package to the ORACLE_OCM
user by entering the following SQL*PLUS
commands:
SQL> grant execute on UTL_FILE to oracle_ocm; SQL> grant execute on DBMS_JOB to oracle_ocm; SQL> ALTER PACKAGE oracle_ocm.MGMT_DB_LL_METRICS compile; SQL> ALTER PACKAGE oracle_ocm.mgmt_config compile;
ORA-04021 Error
There may be cases when the ORACLE_OCM
user needs to be granted the required privileges during installation. While granting the privileges, the following error may occur in the ORACLE_BASE\ORACLE_HOME\ccr\log\collectconfig
SID
.log
:
ORA-04021: timeout occurred while waiting to lock object SYS.<package like UTL_FILE>
This error may occur if another procedure is using the package for which the privileges are being granted. To resolve this error, retry the install when the package is not being used. This error may occur while granting privileges on UTL_FILE
, DBMS_SCHEDULER
, or DBMS_JOB
.
ORA-01925 Error While Running installCCRSQL
This error may occur if the value of the MAX_ENABLED_ROLES
initialization parameter has been exceeded. To resolve this error, you must increase the value of the MAX_ENABLED_ROLES
parameter and restart the database as follows:
Edit the init
sid
.ora
file where sid
is the database system identifier and increase the value of MAX_ENABLED_ROLES
. If a server parameter (spfile) has been used, alter the MAX_ENABLED_ROLES
parameter by using the following SQL*PLus command:
SQL> alter system set MAX_ENABLED_ROLES=value scope=spfile
Restart the database.
Once the database has been restarted, re-run the installCCRSQL.exe
script.
Incorrectly configured hostnames are displayed on MetaLink with only the short names.
To ensure that hostnames are displayed with their fully qualified names on OracleMetaLink, the %windir%\system32
\drivers\etc\hosts
file must contain an entry that includes both the hostname and the domain in the following format:
IP-Address Full-HostName Short-HostName
For example:
10.10.10.10 myhost.mydomain myhost
If the hosts
file has not been correctly configured, only the short name is displayed on OracleMetaLink.
To troubleshoot an installation error that occurs when a configuration assistant is running:
Review the installation log files listed in the "Reviewing the Log of an Installation Session" section.
Review the specific configuration assistant log file located in the ORACLE_BASE
\
cfgtoollogs
directory. Try to fix the issue that caused the error.
Note:
Make sure that there is no space in the path.If you see the Fatal Error. Reinstall message, look for the cause of the problem by reviewing the log files. See "Fatal Errors" for more information.
Oracle configuration assistant failures are noted at the bottom of the installation window. The configuration assistant interface displays additional information, if available. The configuration assistant execution status is stored in the installActions
date_time
.log
file.
The execution status codes are listed in the following table:
Status | Result Code |
---|---|
Configuration assistant succeeded | 0 |
Configuration assistant failed | 1 |
Configuration assistant canceled | -1 |
If you receive a fatal error while a configuration assistant is running:
Remove the failed installation as described in the "Cleaning Up After a Failed Installation" section.
Correct the cause of the fatal error.
Reinstall the Oracle software.
If an installation fails, then you must remove files that Oracle Universal Installer created during the attempted installation and remove the Oracle home directory. Follow the instructions in Chapter 8, "Removing Oracle Database Software" to run Oracle Universal Installer to deinstall Oracle Database, manually remove the Oracle directory, and remove Oracle from the Registry Editor keys. Afterward, reinstall the software.
In "Choosing an HTTP Server" , you added an alias entry that points to the file system path where you copied the images directory. If images in Oracle Application Express do not display correctly, you may have more than one definition of the /i/
alias. To address this issue:
If possible, rename the first instance of /i/
to a different alias name.
Alternatively, copy the images from the ORACLE_BASE\ORACLE_HOME\apex\images
directory to the directory defined by the first /i/
alias.
If users are accessing Oracle Application Express through a Virtual Host, online Help will not work. Consider the following example:
The hostname of the Oracle HTTP Server where the Oracle Application Express DAD resides is internal.server.com
and the port is 7777
.
Users access Oracle Application Express through a Virtual Host. In their Web browsers, users see external.server.com
and port 80
.
In this example, Oracle Application Express online Help will not work if the users cannot access internal.server.com
. To resolve this issue, add the following lines to the Oracle Application Express Database Access Descriptor (DAD) to override the CGI environment variables SERVER_NAME
and SERVER_PORT
:
PlsqlCGIEnvironmentList SERVER_NAME=external.server.com PlsqlCGIEnvironmentList SERVER_PORT=80
See Also:
Oracle HTTP Server mod_plsql User's Guide for information on overriding the CGI environment variables