Oracle® Database 2 Day DBA 11g Release 1 (11.1) Part Number B28301-03 |
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Oracle Enterprise Manager Database Control (Database Control) includes a feature called the Support Workbench that enables you to view and investigate critical database errors, report these errors to Oracle Support Services, and in some cases, resolve the errors.
This chapter explains critical errors and describes how to use the Database Home page and the Support Workbench to do the following:
View critical error alerts
View diagnostic data for critical errors
Package diagnostic data for upload to Oracle Support Services
Create and track a service request
Repair some classes of critical errors
The following topics are covered: