Oracle® Application Server 10g Quick Installation and Upgrade Guide 10g (9.0.4) for Linux x86 Part Number B10906-03 |
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Quick Installation and Upgrade Guide
Part No. B10906-03
December 2003
Oracle recommends reviewing the Oracle Application Server 10g Installation Guide and the Oracle Application Server 10g Release Notes before installing Oracle Application Server in a production environment or if there is an existing Oracle software installation on the computer
This Oracle Application Server Quick Installation Guide describes procedures for installation for the following Oracle Application Server installation types:
Table 1 shows the contents of the Oracle Application Server Quick Installation Guide:
Note:
If you are installing on a computer with an existing Oracle home, Oracle recommends that you read the Oracle Application Server 10g Installation Guide before installation. To determine whether an Oracle installation exists, check whether the |
Note: If you are installing on a computer where DHCP is enabled, Oracle recommends that you read the Oracle Application Server 10g Installation Guide before installation. |
This section describes pre-installation requirements for installation of Oracle Application Server. Oracle recommends that you review and complete the tasks listed in the following sections:
Check that your computer has a Pentium 450 MHZ or better (32-bit) processor and meets the following disk space and memory requirements:
The installer may display inaccurate disk space requirement figures. Refer to the figures listed above for disk space requirements.
# grep MemTotal /proc/meminfo
prompt> df -k
dir.
Replace dir with the Oracle home directory or with the parent directory if the Oracle home directory does not exist yet. For example, if you plan to install Oracle Application Server in /opt/oracle/infra
, you can replace dir with /opt/oracle
or /opt/oracle/infra
.
# grep SwapTotal /proc/meminfo
If necessary, see your operating system documentation for information on how to configure additional swap space.
Oracle Application Server is supported on Red Hat Enterprise Linux AS/ES Version 2.1, Version 3.0 and UnitedLinux 1.0 systems. For the most current list of supported Linux Operating Systems, check OracleMetaLink (http://metalink.oracle.com
). Oracle does not support customized kernels or modules not supported by the Linux vendor.
Depending on your distribution of Linux, see one of the following sections for information on checking the software requirements:
Complete the following steps before installing Oracle Application Server on Red Hat 2.1 systems:
root
user.
# cat /etc/issue Red Hat Linux Advanced Server release 2.1AS/\m (Pensacola)
# uname -r
For example, depending on the version of Red Hat installed, the errata 25 patch is listed in the output of the command as follows:
kernel-2.4.9-e.25 kernel-smp-2.4.9-e.25 kernel-enterprise-2.4.9-e.25
For information about Red Hat patches, see:
http://www.redhat.com
To determine whether a package is installed, enter a command similar to the following:
# rpm -q package_name
If a package is missing, download it and install it using the following command:
# rpm -i package_name
Complete the following steps before installing Oracle Application Server on Red Hat 3.0 systems:
root
user.
# cat /etc/issue Red Hat Enterprise Linux AS release 3 (Taroon)
The minimum supported kernel and glibc version are:
Note: For Redhat 3.0, the equivalent version of openmotif 2.1.30-8 is openmotif21-2.1.30-8. The openmotif21-2.1.30-8 package can be installed from disk number 3 of the Redhat 3.0 distribution by entering:
$ rpm -ivh openmotif21-2.1.30-8
To determine whether a package is installed, enter a command similar to the following:
# rpm -q package_name
If a package is missing, download it and install it using the following command:
# rpm -i package_name
# cd /usr/bin # ls -l gcc g++ gcc -> gcc296 g++ -> g++296
If these links do not exist, create them as follows:
# mv /usr/bin/gcc /usr/bin/gcc.backup # mv /usr/bin/g++ /usr/bin/g++.backup
# ln -s /usr/bin/gcc296 /usr/bin/gcc # ln -s /usr/bin/g++296 /usr/bin/g++
You can restore the original files if required, however you must recreate the links as described in this procedure for Oracle Application Server to relink properly.
prompt> setarch i386
http://metalink.oracle.com
). This patch creates the /etc/libcwait.so
file and appends the following line to the /etc/ld.so.preload
file:
/etc/libcwait.so
Complete the following steps before installing Oracle Application Server on UnitedLinux 1.0 systems:
root
user.
# cat /etc/issue Welcome to UnitedLinux 1.0 (i586) - Kernel \r (\l)
# rpm -qf /boot/vmlinuz
If the kernel version contains the string 2.4.19, SP2a is installed. If the kernel version contains the string 2.4.21, SP3 is installed. SP2a and SP3 are certified for Oracle Application Server 10g (9.0.4).
For SP2a, the minimum supported kernel and glibc versions are:
For SP3, the minimum supported kernel and glibc versions are:
To determine whether a package is installed, enter a command similar to the following:
# rpm -q package_name
If a package is missing, download it and install it using the following command:
# rpm -i package_name
prompt> ln -sf /usr/bin/perl /usr/local/bin/perl
prompt> ln -sf /bin/fuser /sbin/fuser
gcc_old
package. This provides the old compiler GCC 2.95.3 in the /opt/gcc295
directory.
# cd /usr/bin # ls -l gcc cc gcc -> /opt/gcc295/bin/gcc cc -> /opt/gcc295/bin/gcc
If these links do not exist, create a backup of the existing files:
# mv /usr/bin/gcc /usr/bin/gcc.backup # mv /usr/bin/cc /usr/bin/cc.backup
Create the symbolic links:
# ln -s /opt/gcc295/bin/gcc /usr/bin/gcc # ln -s /opt/gcc295/bin/gcc /usr/bin/cc
You can restore the original files if required, however you must recreate the links as described in this procedure for Oracle Application Server to relink properly.
prompt> ln -s \
/opt/gcc295/lib/gcc-lib/i486-suse-linux/2.95.3/libgcc.a \
/lib/libgcc.a
Depending on the UnitedLinux distribution, the first path in the previous command may contain a string other than suse
.
orarun
package was installed, complete the following steps as the oracle
user to reset the environment:
prompt> cd /etc/profile.d prompt> mv oracle.csh oracle.csh.bak prompt> mv oracle.sh oracle.sh.bak prompt> mv alljava.sh alljava.sh.bak prompt> mv alljava.csh alljava.csh.bak
$HOME/.profile
file:
. ./.oracle
oracle
user account.
oracle
user account for the changes to take effect.
/etc/services
file to make sure that the following port ranges are available:
If necessary, remove entries from the /etc/services
file and reboot the system. To remove the entries, you can use the perl script included with the patch 3167528. This patch is available from:
http://metalink.oracle.com
If these ports are not available, the associated configuration assistants will fail during the installation.
Create a local operating system group to own the product files. You can use any name for the group, this guide uses the name oinstall
. To create the oinstall
group, enter the following as the root
user:
# /usr/sbin/groupadd oinstall
For more information about operating system users and groups, see your operating system documentation or contact your system administrator.
This section applies only if you are installing the Portal and Wireless Developer Topology.
Create two groups dba
and oper
using the following commands:
# /usr/sbin/groupadd dba
# /usr/sbin/groupadd oper
You can use any name for the user, this guide uses the name oracle
. This user must belong to the oinstall
operating system group.
If you installing a Portal and Wireless Developer topology you must also add this user to the dba
and oper
operating system groups.
To create the oracle
operating system user for the Java Developer topology, enter the following command as the root user:
# /usr/sbin/useradd -g oinstall oracle
To create the oracle
operating system user for the Portal and Wireless Developer topology, enter the following command as the root user:
# /usr/sbin/useradd -g oinstall -G dba,oper oracle
For more information about operating system users and groups, see your operating system documentation or contact your system administrator.
Set the password for the oracle user by entering the following command and follow the instructions on screen:
# passwd oracle
Check the values of the environment variables shown in Table 2 when logged in as the oracle
user.
This section is applicable only if you are installing a Portal and Wireless Developer topology. You will be installing a database for the OracleAS Metadata Repository.
Verify that the kernel parameters shown in the following table are set either to the formula shown, or to values greater than or equal to the recommended value shown. The procedures following the table describe how to verify and set the values.
To view the current value specified for these kernel parameters, and to change them if necessary, follow these steps:
/etc/sysctl.conf
file and add or edit lines similar to the following:
kernel.shmall = 2097152 kernel.shmmax = 2147483648 kernel.shmmni = 142 # semaphores: semmsl, semmns, semopm, semmni kernel.sem = 256 32000 100 142 fs.file-max = 131072 net.ipv4.ip_local_port_range = 20000 65000 kernel.msgmni = 2878 kernel.msgmax = 8192 kernel.msgmnb = 65535
By specifying the values in the /etc/sysctl.conf
file, they persist when you reboot the system.
# /sbin/sysctl -p
Review the output from this command to verify that the values are correct. If the values are incorrect, edit the /etc/sysctl.conf
file, then enter this command again.
/etc/sysctl.conf
file when it reboots:
# chkconfig boot.sysctl on
To improve the performance of the software on Linux systems, you must increase the following shell limits for the oracle
user, depending on the user's default shell:
Bourne or Bash Shell Limit | Korn Shell Limit | C or tcsh Shell Limit | Hard Limit |
---|---|---|---|
nofile |
nofile |
descriptors |
16384 |
noproc |
processes |
maxproc |
16384 |
To increase the shell limits:
/etc/security/limits.conf
file where ->
represents the tab character:
* -> -> soft -> nproc -> -> 2047 * -> -> hard -> nproc -> -> 16384 * -> -> soft -> nofile -> -> 2048 * -> -> hard -> nofile -> -> 16384
/etc/pam.d/login
file, if it does not already exist:
session required /lib/security/pam_limits.so
oracle
user's default shell, make the following changes to the default shell start-up file:
For the Bourne, Bash, or Korn shell, add the following lines to the /etc/profile
file:
if [ $USER = "oracle" ]; then if [ $SHELL = "/bin/ksh" ]; then ulimit -p 16384 ulimit -n 16384 else ulimit -u 16384 -n 16384 fi fi
For the C or tcsh shell, add the following lines to the /etc/csh.login
file:
if ( $USER == "oracle" ) then limit maxproc 16384 limit descriptors 16384 endif
This section is applicable only if you are installing a Portal and Wireless Developer topology.
If you have other applications listening on port 1521, you may need to configure them so that they listen on a different port.
Verify whether port 1521 is in use by an application on your computer with the following command:
prompt> netstat -an | grep 1521
Review the output to verify if port 1521 is in use.
If port 1521 is in use by your OracleAS Metadata Repository, then you may share the port with your installation of Portal and Wireless. Refer to the Oracle Application Server 10g Installation Guide for documentation on sharing ports.
If port 1521 is in use by a third-party application, you need to configure the application to use a different port. Refer to the Oracle Application Server 10g Installation Guide or third-party documentation for information on sharing ports.
Oracle CD-ROMs are in ISO 9660 format with Rockridge extensions. The DVD is in DVD-ROM format.
On UNIX systems, mounting or unmounting the disc manually requires root
privileges. Unmount the disc before removing it from the drive, using the unmount
command.
To check whether the disc mounted automatically on Red Hat systems, enter the following command:
# ls /mnt/cdrom
To check whether the disc mounted automatically on UnitedLinux systems, enter the following command:
# ls /media/cdrom
If the disc is not mounted, you must mount the disc manually.
In the following instructions, the disc mount point is referred to as /cdrom
. If your mount point is different, substitute the correct mount point name for all references to cdrom
.
To mount the disc manually:
root
user and create a disc mount point directory accessible by all users:
% su Password: # mkdir /cdrom # chmod 777 /cdrom
For Red Hat systems, enter:
# mount -t iso9660 /dev/cdrom /mnt/cdrom
For UnitedLinux systems, enter:
# mount -t iso9660 /dev/cdrom /media/cdrom
# exit
oracle
user. If you switched to the oracle
user using the "su - oracle
" command, check the values of the environment variables again because the variables are not passed to the oracle
user.
CD-ROM users on Red Hat systems enter:
prompt> cd prompt> /mnt/cdrom/runInstaller
CD-ROM users on UnitedLinux systems enter:
prompt> cd prompt> /media/cdrom/runInstaller
DVD users on Red Hat systems enter:
prompt> cd prompt> /mnt/cdrom/application_server/runInstaller
DVD users on UnitedLinux systems enter:
prompt> cd prompt> /media/cdrom/application_server/runInstaller
This section describes how to install these two Oracle Application Server topologies:
These topologies are intended for development environments. See the Oracle Application Server 10g Installation Guide for additional topologies, including deployment topologies. Oracle recommends reviewing the Oracle Application Server 10g Installation Guide to verify coexistence of Oracle Application Server components for your deployment topology.
A Java Developer topology consists of a J2EE and Web Cache instance, on which you can deploy and run J2EE applications.
Perform the following procedure to install a J2EE and Web Cache instance:
Enter the full destination path for the inventory directory: Enter the full destination path for the directory where you want the installer to store its files. Enter a directory that is different from the Oracle home directory.
Example: /opt/oracle/oraInventory
Click OK.
Enter the name of the operating system group to have write permission for the inventory directory.
Example: oinstall
Click Next.
oraInventory
directory.
Click Continue.
Name: Enter a name to identify this Oracle home.
Example: OH_J2EE_904
Destination Path: Enter the full path to the destination directory. This is the Oracle home directory.
Example: /opt/oracle/OraJ2EE_904
If the destination directory does not exist, Oracle Universal Installer creates it.
If you want to create the destination directory beforehand, create it as the oracle
user; do not create it as the root
user.
Click Next.
For information on installing Oracle Application Server in a clustered environment, see the Oracle Application Server 10g Installation Guide.
If you want to continue this installation, select Single Node Installation and click Next.
Select OracleAS Web Cache if you want to use caching capabilities with this Oracle Application Server instance.
Do not select Identity Management Access.
Do not select OracleAS Database-Based Cluster.
Do not select OracleAS File-Based Cluster.
Click Next.
Instance Name: Enter a name for this instance. If you have more than one Oracle Application Server instance on a computer, the instance names must be unique.
Example: J2EE
_904
ias_admin Password and Confirm Password: Enter and confirm the password for the ias_admin user. This is the administrative user for this instance.
Passwords must consist of at least five characters, and one of the characters must be a number.
Click Next.
Verify your selections and click Install.
Oracle Universal Installer is now installing the files and configuring Oracle Application Server components. This may take a while.
In a different window, login as the root user and run the root.sh
script. The script is located in this instance's Oracle home directory. After the root.sh
script has completed, click OK on the Run root.sh dialog.
The Configuration Assistants screen display shows the progress of the configuration assistants. The Configuration Assistants configure Oracle Application Server components.
Click Exit to quit the installer.
In this topology, you install a Portal and Wireless middle tier, which enables you to deploy applications that use components such as OracleAS Portal and OracleAS Wireless. The Portal and Wireless middle tier requires an OracleAS Infrastructure 10g, which you will install before installing the Portal and Wireless middle tier.
This procedure installs an infrastructure with a new database and a new Oracle Internet Directory.
Enter the full destination path for the inventory directory: Enter the full destination path to the directory where you want the installer to store its files. Enter a directory that is different from the Oracle home directory.
Example: /opt/oracle/oraInventory
Click OK.
Enter the name of the operating system group to have write permission for the inventory directory.
Example: oinstall
Click Next.
oraInventory
directory.
Click Continue.
Name: Enter a name to identify this Oracle home.
Example: OH_INFRA_904
Destination Path: Enter the full destination path to the Oracle home directory.
Example: /opt/oracle/OraInfra_904
If the destination directory does not exist, Oracle Universal Installer creates it.
If you want to create the destination directory beforehand, create it as the oracle
user; do not create it as the root
user.
Click Next.
For information on installing Oracle Application Server in a clustered environment, see the Oracle Application Server 10g Installation Guide.
If you want to continue this installation, select Single Node Installation and click Next.
Refer to Section 2.8, "Check Port Use" to verify availability of port 1521.
Select Oracle Internet Directory.
Select OracleAS Single Sign-On.
Select Oracle Delegated Administration Services.
Select Oracle Directory Integration and Provisioning.
Do not select OracleAS Certificate Authority.
Do not select High Availability Addressing.
Click Next.
This screen appears if you are running the installer as a user who is not in the dba
operating system groups.
Database Administrator (OSDBA) Group: Enter the name of an operating system group that you belong to.
Example: dbadmin
Database Operator (OSOPER) Group: Enter the name of an operating system group that you belong to.
Example: dbadmin
Click Next.
Global Database Name: Enter a name for the OracleAS Metadata Repository database, and append the domain name of your computer to the database name.
Example: asdb.acme.com
SID: Enter the system identifier for the OracleAS Metadata Repository database. Typically this is the unique global database name, but without the domain name. The SID must be unique across all databases.
Example: asdb
Click Next.
Click Next.
Enter or select a directory for database files: Enter the directory where you want the installer to create data files for the OracleAS Metadata Repository database.
Example: /data_partition/ias_dbfiles/
Click Next.
Click Next.
Instance Name: Enter a name for this instance. If you have more than one Oracle Application Server instance on a computer, the instance names must be unique.
Example: INFRA_904
ias_admin Password and Confirm Password: Enter and confirm the password for the ias_admin user. This is the administrative user for this instance.
Passwords must consist of at least five characters, and one of the characters must be a number.
Click Next.
Verify your selections and click Install.
Oracle Universal Installer is now installing the files and configuring Oracle Application Server components. This may take a while.
Note: If you are installing on UnitedLinux 1.0 and an error is displayed during the relinking phase, refer to "Additional Installation Steps for UnitedLinux" for information on resolving this error. |
In a different window, login as the root user and run the root.sh
script. The script is located in this instance's Oracle home directory. After the root.sh
script has completed, click OK on the Run root.sh dialog.
Click Exit to quit the installer.
This procedure installs a Portal and Wireless instance and configures it to use the infrastructure installed in Section 3.2.1, "Installing an OracleAS Infrastructure 10g".
Name: Enter a name to identify a new Oracle home.
Example: OH_PORTAL_904
Destination Path: Enter the full destination path to the Oracle home directory.
Example: /opt/oracle/OraPortal_904
If the destination directory does not exist, Oracle Universal Installer creates it.
If you want to create the destination directory beforehand, create it as the oracle
user; do not create it as the root
user.
Click Next.
For information on installing Oracle Application Server in a clustered environment, see the Oracle Application Server 10g Installation Guide.
If you want to continue this installation, select Single Node Installation and click Next.
Select OracleAS Portal.
Select OracleAS Wireless.
Click Next
Hostname: Enter the name of the computer where Oracle Internet Directory is running.
Port: Enter the port number at which Oracle Internet Directory is listening. To determine Oracle Internet Directory's port number, look in the portlist.ini
file located in the ORACLE_HOME
/install
directory of the infrastructure.
If you select Use only SSL connections with this Oracle Internet Directory, then you must obtain the port number from Oracle Internet Directory (SSL) parameter in the portlist.ini
file.
Click Next.
Username: Enter orcladmin
. This is the name of the Oracle Internet Directory administrator.
Password: The password for orcladmin
is the same as the password for the ias_admin user in the infrastructure. You entered this password when you installed the infrastructure (see step 13 in Section 3.2.1, "Installing an OracleAS Infrastructure 10g").
Click Next.
Repository: Select the OracleAS Metadata Repository that you want to use for this middle tier instance and click Next.
Instance Name: Enter a name for this instance. If you have more than one Oracle Application Server instance on a computer, the instance names must be unique.
Example: PORTAL
_904
ias_admin Password and Confirm Password: Enter and confirm the password for the ias_admin user. This is the administrative user for this instance.
Passwords must consist of at least five characters, and one of the characters must be a number.
Click Next.
Verify your selections and click Install.
Oracle Universal Installer is now installing the files and configuring Oracle Application Server components. This may take a while.
Note: If you are installing on UnitedLinux 1.0 and an error is displayed during the relinking phase, refer to "Additional Installation Steps for UnitedLinux" for information on resolving this error. |
In a different window, login as the root user and run the root.sh
script. The script is located in this instance's Oracle home directory. After the root.sh
script has completed, click OK on the Run root.sh dialog.
The Configuration Assistants screen display shows the progress of the configuration assistants. The Configuration Assistants configure Oracle Application Server components.
Click Exit to quit the installer.
If an error is displayed during the relinking phase on UnitedLinux, do not close the Installer window. Complete the following steps to resolve the error:
$ORACLE_HOME/lib/sysliblist
file and add the following entry to the end of the line:
-lgcc -L/opt/gcc295/lib/gcc-lib/i486-suse-linux/2.95.3
Depending on the UnitedLinux distribution, the required path may contain a string other than suse
.
$ORACLE_HOME/lib
directory.
prompt> $ORACLE_HOME/bin/genclntsh
After installation, access the Oracle Application Server Welcome page to verify that the installation was successful. The URL for the Welcome page is:
http://hostname:http_port
Determine the http_port by looking in the portlist.ini
file, located in the ORACLE_HOME
/install
directory. The http_port is listed on the "Oracle HTTP Server listen port
" line.
The Welcome page provides links to these useful pages:
If you want to install the OracleAS Metadata Repository in an existing Oracle database, you can run a tool called the Oracle Application Server Repository Creation Assistant (OracleAS RepCA). This tool loads the OracleAS Metadata Repository data into an existing database.
You can find the OracleAS RepCA and associated documentation in the Installing the Oracle Application Server Metadata Repository into an Existing Database document on the "OracleAS RepCA and Utilities" CD-ROM.
This section describes how to upgrade the J2EE and Web Cache installation type, and the OracleAS Portal component of the Portal and Wireless installation type from Release 2 (9.0.2) or Release 2 (9.0.3) to Oracle Application Server 10g (9.0.4).
This section does not explain how to upgrade the OracleAS Portal schema in the Infrastructure.
This section also includes instructions for using the Oracle Application Server Upgrade Assistant (OracleAS Upgrade Assistant), a tool that automates much of the upgrade process.
This section features the following topics:
In Section 5, references to Oracle homes use the following conventions:
<source_MT_OH>.
<desination_MT_OH>
.
Before upgrading, perform the tasks in the following sections:
Before upgrading, you must install Oracle Application Server 10g (9.0.4). Select the J2EE and Web Cache or Portal and Wireless installation type during Oracle Application Server 10g (9.0.4) installation. The upgrade cannot take place unless there is a destination Oracle Application Server instance. (Do not install a new infrastructure.)
The installation type of the source instance must match the installation type of the destination instance. The source and destination Oracle Application Server instance must exist on the same computer. If the source instance uses an infrastructure, the destination instance must use the same Oracle Internet Directory and Metadata Repository. (Do not install a new infrastructure.) The 9.0.4 installation should use the same oraInventory directory as the source 9.0.2 installation.
This procedure enables you to upgrade a J2EE and Web Cache instance:
<source_MT_OH>
/bin/emctl stop
<destination_MT_OH>
/bin/emctl stop iasconsole
<source_MT_OH>
/opmn/bin/opmnctl stopall
<source_MT_OH>
/webcache/bin/webcachectl stop
<destination_MT_OH>
/opmn/bin/opmnctl stopall
<destination_MT_OH>
/upgrade/iasua.sh
Select the source J2EE and Web Cache Oracle home from the drop-down list and click Next.
Click OK.
Ensure that all the requirements are met, and check all checkboxes then click Next.
Click Finish to start the upgrade processing.
Click OK.
Follow the steps below to upgrade the Portal and Wireless middle tier.
<source_MT_OH>
/bin/emctl stop
<destination_MT_OH>
/bin/emctl stop iasconsole
<source_MT_OH>
/opmn/bin/opmnctl stopall
<source_MT_OH>
/webcache/bin/webcachectl stop
<destination_MT_OH>
/opmn/bin/opmnctl stopall
<destination_MT_OH>
/upgrade/iasua.sh
Click Next.
Select the Portal and Wireless source Oracle home from the drop-down list and click Next.
Click OK.
Ensure that all the requirements are met, and check all checkboxes. Click Next.
Click Finish to start the upgrade processing.
Click OK.
For more information, see these Oracle resources:
Printed documentation is available for sale in the Oracle Store at:
http://oraclestore.oracle.com/
You can also contact your Oracle representative to purchase printed documentation.
To download free release notes, installation documentation, white papers, or other collateral, visit the Oracle Technology Network (OTN). You must register online before using OTN; registration is free and can be done at
http://otn.oracle
.com/membership/index.htm
If you already have a username and password for OTN, then you can go directly to the documentation section of the OTN Web site at
http://otn.oracle
.com/docs/index.htm
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http://www.oracle.com/support
.
At the Support Web Center you will find information on Oracle Support Services, such as:
With Oracle Product Support, you have round-the-clock access to OracleMetaLink, Oracle Support Services premier Web support offering. OracleMetaLink offers you access to installation assistance, product documentation, and a technical solution knowledge base.
It has technical forums, where you can post questions about your Oracle products and receive answers from Oracle Technical Support Analysts and other Oracle users. The questions and answers remain posted for the benefit of all users.
OracleMetaLink options include:
You can access OracleMetaLink at:
If you do not have a currently supported license, you can purchase the most recent version of an Oracle product from the Oracle Store (http://oraclestore.oracle.com
).
If you do have a currently supported license, you can place non-urgent requests for version update shipments through the iTAR feature on OracleMetaLink. You will need to log the iTAR type as a U.S. Client Relations/Non-Technical Request.
You can also request Version Update shipments in the U.S.A. by calling Client Relations. When requesting a Version Update, provide the following information to the Client Relations Analyst:
Outside the U.S.A., call your local Oracle Support Center.
For information on our Premium Services, including onsite support, OracleGOLD, OraclePLATINUM, remote services, and upgrade packages, visit the Support Web Center at http://www.oracle.com/support
or call your Support Sales Representative in the U.S.A at 1-800-833-3536.
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