Oracle® Identity Management Guide to Delegated Administration
10g Release 2 (10.1.2) B14086-01 |
|
![]() Previous |
![]() Next |
This appendix describes how to troubleshoot Oracle Delegated Administration Services. It contains these topics:
Note: You can also use Web browser diagnostics to identify basic problems with your Oracle Delegated Administration Services deployment, including whether the IP address and host name are valid or if a firewall is properly forwarding requests and responses. For more information, see the documentation for the Web browsers you plan to support in your Oracle Delegated Administration Services deployment. |
If you encounter problems when deploying or running Oracle Delegated Administration Services, you should first examine the various log files that are generated by Oracle Delegated Administration Services and the various components that it requires. This section contains the following topics:
Oracle Delegated Administration Services logs most errors in the $ORACLE_HOME/ldap/log/das.log file. This is the file you should check first when troubleshooting problems with Oracle Delegated Administration Services.
Errors that occur when Oracle Delegated Administration Services first starts are recorded in the $ORACLE_HOME/opmn/logs/OC4J~OC4J_SECURITY~default_island~1 file, which is generated by Oracle Application Server Containers for J2EE. Check this file for error messages if the opmnctl
utility hangs or generates command-line errors when attempting to start Oracle Delegated Administration Services.
Oracle Application Server Containers for J2EE is the servlet engine that receives Oracle Delegated Administration Services page requests. You can examine the servlet access log, named default-web-access.log, in the $ORACLE_HOME/j2ee/OC4J_SECURITY/log/OC4J_SECURITY_default_island_1 directory. You can also examine the application.log file, which contains run-time application errors, in the $ORACLE_HOME/j2ee/OC4J_SECURITY/application-deployments/oiddas/OC4J_SECURITY_default_island_1 directory.
Oracle HTTP Server receives requests for Oracle Delegated Administration Services pages and forwards each request to the appropriate component for further processing. For problems that may be related to Oracle HTTP Server, you can examine the log files located in the $ORACLE_HOME/Apache/Apache/logs directory. Specifically, you should examine the access_log and error_log files.
Note: If Oracle HTTP Server is configured to rotate its log files, it appends a timestamp extension to theaccess_log and error_log files. Use the timestamp extension to find the most recent files.
|
To enable or disable debugging for Oracle Delegated Administration Services, you modify the DEBUG
and DEBUG_LEVEL
flags in the $ORACLE_HOME/ldap/das/das.properties file. Table B-1 describes each flag.
Table B-1 Debugging Flags in the das.properties File
Flag | Description | Values | Default Value |
---|---|---|---|
DEBUG
|
Determines whether debugging is enabled | true
|
false
|
DEBUG_LEVEL
|
Specifies the debugging level | error (logs all errors)
|
none |
The DEBUG_LEVEL
flag is only interpreted if the DEBUG
flag is assigned a value of true. Separate the value assigned to each flag with a vertical bar (|). For example, the following statements assign a value of true
to the DEBUG
flag and a value of tracing
to the DEBUG_LEVEL
flag:
DEBUG|true DEBUG_LEVEL|tracing
After modifying the das.properties file, you must restart the Oracle Delegated Administration Services instance.
This section describes how to troubleshoot problems with the Self-Service Console. It contains these topics:
For problems logging in, examine the $ORACLE_HOME/ldap/log/das.log file.
See Also: Oracle Application Server Single Sign-On Administrator's Guide for additional information on how to resolve login problems |
This section describes other error messages you may encounter with the Self-Service Console.
Oracle Delegated Administration Services consists of a set of pre-defined, Web-based service units for performing directory operations on behalf of users. These units enable directory users to update their own information. This section contains these topics:
See Also: Oracle Identity Management Application Developer's Guide for additional information on how to write custom applications to resolve the issues discussed in this section |
When an Oracle Delegated Administration Services service units tries to open a new Web browser window, the new window may not open if pop-up window blocking is enabled on a client's Web browser. To avoid pop-up window blocking, you need to write a custom application that opens a new window on a local application server, and then immediately redirects the page to the Oracle Delegated Administration Services service unit.
You can find more solutions on Oracle MetaLink, http://metalink.oracle.com
. If you do not find a solution for your problem, log a service request.
See Also:
|