Monitoring SLA compliance

This section lists the ways you can monitor compliance of SLAs. Monitoring tasks are ordered from high-level to low-level (top to bottom). Navigation directions are given for each task.

To monitor:

• Overall current SLA compliance

  Navigate to Dashboards > Operational Health Summary

• Recent history of all SLA violation alerts. By default, data for the last hour is shown, but you can use the filter to see a longer period.

  Navigate to Alerts in the Last Hour > SLA Alerts.

• Overall current SLA compliance for a specific object (for example, a transaction named PlaceOrder)

  Navigate to object type > the Compliance Status icon for the specific object in the main area.

  For example, select Transactions in the Navigator and look at the Compliance Status icon for a transaction in the main area. The green circles indicate that the object is currently in compliance.

• Detailed current SLA compliance for a specific object (for example, a transaction named PlaceOrder)

  Navigate to specific object > SLA Compliance tab.

  For example, select Transactions in the Navigator, select the transaction of interest in the main area, and click the SLA Compliance tab.

• Recent history of SLA violation alerts for a specific object

  Navigate to specific object > Alerts tab.

  You can also use the Analysis tab for a particular object and look at the Violation Alerts panel to see violations triggered during a particular period.